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Author Topic: How To Submit A Request?  (Read 1009 times)

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« on: December 21, 2016, 06:24:12 PM »

If you're having problems with your password, can't top up, in-game errors or just wanna ask something that you just don't know the answer to, even after reading thru the FAQs- what to do?

Kung may problema ka sa account mo katulad ng hindi mo ito ma-login, hindi makapagtop-up, nadidisconnect ka habang naglalaro or iba pang mga tanong na kahit nabasa mo na ang FAQs ay hindi mo pa rin maintindihan?

File a ticket! here's how:
Gumawa ka ng ticket! Ito ang dapat at tamang way:

Go to the official GameClub Support official website, that's and log in.
Login mo lang ang iyong account sa official website ng GameClub Support -

Click “Submit a Request”.
Pindutin ang “Submit a Request”.

Make sure to fill out all the required fields marked with an asterisk (*) to be able to submit the ticket.
Lahat ng blank space na may asterisk (*) ay kailangan mong punan ng tamang impormasyon upang maipasa ang ticket.

Subject – This is the title of your ticket. i.e, Account Retrieval, My account is banned, Top-Up error and etc.
Paksa - Ito ang title ng iyong ticket. For example, Na-hack po ang account ko, Hindi po ako makapagtop-up at kung anu man ang error na naeencounter mo.

Game Title – choose the game that you are having issues with, it can either be Crossfire, LoveBeat or Weapons of  War.
Game Title - dito ay dapat mong piliin kung saan mo nararanasan ang error, maaaring sa Crossfire, LoveBeat or Weapons of War.

Username – You have to provide the (your) username of the account that has been compromised. Please take note that you cannot report other people’s account.
Username - kailangan mong ilagay ang tamang username na na-hack or nagkaroon ng problema. Ang sariling account mo lang ang maaari mong i-report.

Email – This is the email address you have used in registering your GameClub account.
Email - Email address mo na ginamit mo nung ginawa mo ang account mo sa GameClub (nung nag-register ka para makapag-laro).

Remember that you have to provide the correct and complete information to expedite your request.
Para sa mas mabilis na pagresolve ng iyong request, mas mainam kung tama at totoong impormasyon ang iyong ibibigay.

Name – Provide your real full name. Do not write the name you have used in registering your GameClub account.
Name - Paki-lagay ang iyong totoo at buong pangalan.

Date of Birth – Provide your real birth date.
Date of Birth - Paki-lagay ang iyong totoong araw ng kapanganakan.

Secret Question & Answer – You have to provide the secret question and answer you have selected when you registered your account.
Secret Question & Answer - kailangan mong maibigay ang tamang secret question at answer na iyong pinili nung ginawa mo ang account na ito.

Description – This is where you have to provide the complete and accurate information of the concerned account you want to resolve.
Description - dito mo ilalagay ang detalyadong impormasyon ng account na gusto mong maresolve.

Player/requester can attach their valid documents such as birth certificate, school and government IDs for fast processing of their request.
Maaari kang mag-attach ng valid documents katulad ng birth certificate, school or kahit anung government-issued IDs para sa mas mabilis na proseso ng iyong request.

Category - There are 5 categories to choose from:
Category - May 5 tayong iba't-ibang issues/errors na maaaring piliin:

Account Related Concerns = Hack/Lost/Forgot Password, Change/retrieval of secret Q&A. Buying/Selling/Trading, Account Modification and Banned accounts.
Account Related Concerns - Nakalimutang password, na-hack or mga password na sobra at may special characters, pag-request ng tamang secret Q&A o gusto itong palitan, pag-request ng pagpapalit ng impormasyon ng account, mga account na naka-ban. Paalala na walang sagutin ang GameClub management kung ang  nawala ang account na binili, binenta o pinagpalit mo.

Payment Concerns = Incorrect pins, used codes, blocked account due to multiple times of pinning wrong codes, inquiries from distributor and inquiries about selling ecoins.
Payment Concerns - maling pins ng ecoins/epins, gamit na codes, mga account na hindi makapagtop-up dahil sa ilang beses na pag-attempt na pagtatop-up ng mali or gamit ng codes, mga katanungan kung paano magbenta ng ecoins.

Technical Concerns = Xtrap/patch error, connectivity and error while downloading clients.
Technical Concerns - xtrap/patch error o hindi makapag-download ng games.

General Inquiries = Clan issues, Item retrieval, Forum account concerns, prizes insertion/follow-up and updates of in-game events, mall events or internet café tournament.
General Inquiries - mga tanong tungkol sa Clan, item retrieval (WOW only), forum account na hindi malogin or nakalimutan, follow-up ng mga prizes sa event, updates sa mga in-game events, mall events or internet café tournament.

Bug Reports = In-game error, disconnection and CF 3PP (third party program) or Hack Tool Program report.
Bug Reports - kung nadisconnect ka habang naglalaro, mga bug sa in-game at CF 3PP (third party program) or Hack Tool Program report.

Once submitted, you will receive an auto-response that you have successfully sent your email and the agent is now reviewing it.
Makakatanngap ka ng auto-response na matagumpay mong naipasa ang form at malalaman mo na ang ticket # mo.

Kindly wait for the response from our beloved and very supportive agents.
Maaaring maghintay lamang ng 24-72 hours na feedback mula sa ating Customer Support Agents.
« Last Edit: December 22, 2016, 10:03:48 AM by [GM]Kheno » Logged
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