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Author Topic: GameClub Customer Support Rules  (Read 409 times)
[FM]Whyne
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« on: December 21, 2016, 06:11:53 PM »

Customer Support Rules

1. This is the only official GameClub Support page. Do not trust other pages that claim to be GameClub Support.
Ito ang official GameClub Support website. Wag magtiwala sa ibang sites na nagsasabi na sila ay GameClub Support.

2. We will only process account retrieval requests from real owners (the one who created the account)
hindi namin tinatanggap ang account retrieval requests na hindi nanggaling sa tunay na may ari ng account. Ang tunay na may ari ng account ay ang mismong nag-create at nagregister ng account sa GameClub.

3. We Do not support account retrieval requests from shared accounts, hand down accounts bought/sold accounts.
hindi namin tinatanggap ang account retrieval requests kung ito ay iyong binili, ipinahiram, ipinasa sa iyo, ipinamana sa iyo, binenta sa iyo. Hindi rin namin tinatanggap ang deed of sale bilang katibayan na ikaw ang may ari ng account.

4. We will never ask for your password.
hindi kami manghihingi ng password sa inyo.

5. We will never ask or accept payment for any customer support requests.
hindi kami manghihingi ng kabayaran kapalit sa kahit anong customer support requests ninyo lalo na ang account retrieval requests.

6. We do not process account retrieval requests twice a month. The security of your account is always in your hands.
hindi kami tumatanggap ng account retrieval requests ng dalawang beses sa isang buwan. Ang may ari ng account ang responsible sa seguridad ng kanyang account.

7. If you cannot provide the information or documents we require to support you, we may not be able to process your request.
Kung hindi mo maibibigay ang mga impormasyon o mga dokumento na kinakailangan namin sa inyo, maaaaring hindi namin mai-process ang iyong request.

8. We may deny support to anyone who submits falsified documents, and may permanently be suspended on the Gameclub support site.
Maaari naming tanggihan ang pagbigay ng support sa mga taong nagsubmit ng edited or pekeng dokumento. Maaari din itong humantong sa permanent suspension ng account sa support site.

9. Support may take 24-72hrs depending on the volume of tickets on queue.
Ang pag process ng ticket may maaaring umabot mula 24-72 oras depende sa dami ng ticket na pending sa aming queue.

10. We may suspend spammers here in support page. Follow up tickets can be done once a day after 24hrs of submission. You only need 1 ticket. The more ticket you send with the same concern or case, the more it gets your ticket on the bottom of our queue.
Maaari namin i-suspend ang spammers dito sa support site. Maaari kang magsend ng follow up sa ticket mo 1 beses sa isang araw lamang. Isang ticket lamang ang kailangan mong i-submit kung pareho lamang ang conern o kaso. Ang ticket mo ay napupunta sa huli ng queue kung madalas mo itong i-uupdate kung same concern lamang ang update.
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